Due to file sharing and intellectual property restrictions I cannot share prototypes or research for this project.
Summary
I led experience design efforts to ensure regulatory compliance with CPRA (California Privacy Act of 2020) before the law went into effect. I also provided product partners with design support for the new privacy scoping process with UI enhancements, which drove business efficiencies.
The new process eliminated time-consuming manual reviews of datasets, making progress towards reducing costs from heavy contractor deployment and consolidating the federated fulfillment process across lines of business. The result was a 50% decrease in the number of days to decide a dataset, and on average, saved ~500 hours/month in employee time.
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On the customer-facing side, I documented and delivered the user flow for the “Correction” experience, required by CPRA. Including this screen helped meet KPIs to reduce compliance risk and provide customers with more fine-grained privacy controls for an enhanced privacy experience.
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